IT SUPPORT

 

  • IT Support
    Staff requiring IT support can email IT Support. Before contacting support please try use the malware utilities below, we can use remote support assistance to try resolve IT issues.
  • eduPASS Password Changes
    • Right click on either edge or chrome and select new InPrivate window or incognito window.
    • Click on the following link eduPASS password changes.
    • Enter your Dept of education email and password, click next.
    • Enter your existing password and then select Sign in.
    • Select no at the stay signed in prompt.
    • Enter current password Dept of education password in the Change My Password page.
    • Enter new password and confirm, Accept terms of service.
    • Select Change Password and wait for successful confirmation of change before closing the window.
    • If successful close the private windows, you should be good to go.
    • If unsuccessful try again and verify that you haven't used one of your previous passwords.
    • Contact IT if you need your password reset or extra support with this.
  • Quarantined Emails
    • Open the edumail on the web. https://outlook.office365.com/owa/education.vic.gov.au
    • Click on the Cog Icon (top right corner next to your name).
    • Open View all Outlook settings (at the bottom of that pane).
    • Under the Mail tab click on Junk email.
    • Locate Safe senders and domains.
    • Click add then add any emails want, single address can be separated with a comma then a space.
    • It would be worth adding the following 2 domains, which should cover BSC.
      • brunswick.vic.edu.au
      • brunswickviceduau.onmicrosoft.com
    • Click add then add any emails want, single address can be separated with a comma then a space.
  • Lenovo Support
    Staff requiring warranty support for their Lenovo devices can log hardware requests directly with JBEducation or on 1300 730 548 choose this link to access Lenovo updates.
  • Dell Support
    Dell Latitude 5320 updates are available with the link above and follow the instructions on the webpage.
  • Surface Warranty
    Warranty support for their Surface Pro devices can log hardware requests directly with JBEducation or on 1300 730 548.
  • Microsoft Online Service Center
    The link above will show you the coverage of your Microsoft Surface Pro/Typecover, you will need to select Country/Region, Serial Number and character indicated before seeing the warranty status. You can locate the serial number on the back of the Surface Pro under the Kick Stand, and the Typecover serial number is located immediately to the right of the connector pins when the keyboard is disconnected.
  • Password Changes
    Changing your password can be done in 2 ways.
    • logon to a school connected computer and press CTRL+ALT+DEL and select option "Change A Password"
    • Change your Brunswick Secondary Password Online with the link above,
      * Note this will only be reflected to online applications if offsite and will only take effect on your computer the next time you log on at school*
  • Printing
    Windows 7+, macOS, iOS, Android and Chrome  OS.
    the links above will allow you to setup and submit print jobs while connected to the schools network.
    You will need to login with your BSC username (DOMAIN-030\STAFFID) and password, you will need your Staff ID card to sign in and release the print job. Select BSC-BW for black and white or BSC-CLR for colour printing
  • Scanning
    Scanning to your email and home directory is also now available using your ID Card.
    Once logged on to the Library MFD (Photocopier) you will see an option to scan to email or home Directory